Terms & Conditions
These are the general terms and conditions which apply to your purchase of goods from The Master Bedroom (Mahmood Abdulkhaliq Saeed Trading Est.) (Commercial Registration No. 4030142219 and VAT No. VAT No. 300313263500003) through our website at https://themasterbedroom.net
When mentioned The Master Bedroom in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from The Master Bedroom and buying its products.
In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from The Master Bedroom.
We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply on all new orders after posting the changes on The Master Bedroom’s page. You should review the general terms and conditions and return policy posted on The Master Bedroom’s page before each request.
If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “The Master Bedroom”, please contact us and talk to one of our representatives.
Information about “THE MASTER BEDROOM” and our products
Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.
We strive to ensure the accuracy and validity of all information contained on The Master Bedroom website, including product descriptions and prices contained, at all times. However, errors may occur. We shall try to correct all errors and information on The Master Bedroom website ASAP, if we find that this error has any impact on your order, we shall try to inform you.
You should keep in mind that “The Master bedroom” provides a different shopping experience than buying from the physical store. You have to be aware about:
We sell products, through our website https://themasterbedroom.net Or through our store(s).
Colors of products shown on website depend on many factors - including display settings used on the site; products shape and sizes. It may appear different in reality than the screen. We provide dimensions and measurements with the descriptions of products; it is your responsibility to ensure that the actual size of each product fits your purpose.
Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.
All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive;
And products Promotion offers and products on The Master Bedroom website may not be all available in stores and vice versa.
Our product prices
On our website are the same as those listed in our catalogue and in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.
Prices on our website are VAT inclusive, as per the commercial laws of the Kingdom of Saudi Arabia
Validity of information
The Master Bedroom assumes the validity of information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. The Master Bedroom shall not be responsible if otherwise happens.
We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.
You may encounter many pseudo The Master Bedroom websites, which may seem similar to the official website and claim to be selling our products. The Master Bedroom is not responsible for any fraud or fraudulent attempts by other websites. The official Master Bedroom website is: https://themasterbedroom.net
We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.
It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all time. You agree to notify us as soon as you know about any suspected or presence of any risk to the security to your account.
The eligibility to order and purchase our products is 18 years old or older (if younger you will require the consent of a parent, legal guardian or adult). You should provide a valid email, a cell phone number that you can be contacted through easily.
All products sold by “The Master Bedroom” are for personal use only; none of these products are authorized for commercial or industrial use, unless it is explicitly stated.
Payment, Shipping & Delivery
For payment, shipping & delivery info please click here
Shipments Restricted within KSA Only
Fragrances & Candles (liquids, containing alcohol or ethanol) can NOT be shipped outside KSA
Returns & Exchange Policy
In order to receive the full amount of the refund described in this Return Policy , all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.
The returned item(s) shall be inspected upon receipt. Any appropriate exchanges, credits and refunds, if approved, will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees shall apply (customer will bear all related fees). Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
For more returns & exchange info please click here
to make a return or exchange claim please click here
In case of any dispute between the Parties, the Parties shall exert their best efforts to amicably settle their dispute within 15 days as of the dispute arising. If no amicable settlement is reached within the said 15 days the dispute shall be subject to the jurisdiction of the Commercial Circuit of the Administrative Court in Jeddah Saudi Arabia