Refund policy
Golden Guarantee
At The Master Bedroom, we are committed to ensuring the satisfaction of our valued customers and maintaining the highest quality standards across all our products. Because we have full confidence in the quality of our products, we offer our valued customers the Golden Guarantee, which allows customers to exchange any purchased product within ( 7 ) seven days from the date of receiving the order.
Customers may request a return for any purchased product within a maximum of ( 3 ) three days from the date of receiving the product. In the event that a product arrives damaged or defective, the customer must notify us within ( 3 ) three days of receiving the order.
Products requested for return or exchange must be in their original condition, unopened and unused, and must remain in their original packaging.
Return & Exchange Conditions
At The Master Bedroom, we value our customers' satisfaction. Therefore, all purchases are subject to our return and exchange policy under the following conditions:
The company reserves the right to refuse the return or exchange of any product that is not in original condition, with its original labels and packaging intact. Any products that have been opened, used or damaged will not be accepted for return nor exchange.
Return period: ( 3 ) three days from the date the customer receives the product.
Exchange period: ( 7 ) seven days from the date the customer receives the product.
For any return or exchange request, only the value of the products being returned or exchanged will be refunded. Related Shipping charges to a given destination are not refundable and will be deducted from the refund amount. For KSA it is ( SR 35 ).
any refund for orders which payment was process through tabby / tamara or any other similar provider will be subject to detection of ( 7% ) charge fee.
Refunds will be processed within ( 7–10 ) business days from the date the returned or exchanged products are received by us.
For Hygiene and health safety reasons, returns are not accepted for Duvets, Pillows, Mattress and Pillow protectors.
Damaged or Incorrect Products
Customers are entitled to request compensation or a replacement if the product arrives damaged or defective as a result of the delivery process, or if an incorrect product is received, provided that the request is submitted within the first ( 3 ) three days from the date of receiving the product.
We do not accept returns or exchanges for products that have scratches or have been damaged due to misuse, improper handling, or tampering by the customer.
Return & Exchange Shipping Charges
The customer will be solely responsible for all shipping charges incurred with any return or exchange requests. These shipping charges will be a fixed amount as follow:
For Local shipments within KSA ( SR 45 )
For Region shipments within GCC ( SR 275 )
For Any Other International Shipments ( SR 475 )
Contact Customer Service
To request a return or exchange, please contact our Customer Service team at:
(+966) 56 884 0930 / info@themasterbedroom.net
Our Customer Service team will provide you with the return or exchange instructions via email or WhatsApp.