Returns & Exchanges Policy
● Return or Exchange is allowed within 7 days from the date the order is received .
● In case of return or exchange, the product should be packed in its original packaging upon purchase with all labels and has not been used.
● The customer is not entitled to return or exchange the product if it is not in its original condition as it was received, or if it has been changed or used or washed.
● When returning a product from the bundle (package), each piece will be calculated separately at its original price without discount.
● If you got a free shipping on your order and you want to return a product, the invoice will be recalculated, and if the value of the new invoice is less than 300 riyals, the money will be returned after deducting the shipping fees for non-compliance with the terms of free shipping.
If the Return and Exchange is approved, shipping instructions will be sent to your email, or you can follow your return ticket here. .
● Once we have received and checked the returned item, please note that this process may take 5-10 working days for your refund to be credited back to the original form of payment.
- Customers will bear all costs associated with any exchange or return of a product.
- Fragrance and candles cannot be shipped outside Saudi Arabia.
- All import duties, taxes charged, and carrier related fees for any given recipient's country will be under the responsibility of the recipient. and it shall be collected by our shipping carrier at the time of delivery.
We will check your ticket and If you have fulfilled all the requirements set forth above within 5-10 working days.