Shipping policy

Shipping Terms and Conditions

Thank you for shopping at The Master Bedroom, your destination for luxury home essentials. Please read our shipping terms and conditions to understand how we handle the delivery of your order.

Shipping Coverage:

  • We offer delivery services across Jeddah and to all major cities within Saudi Arabia.
  • International shipping may be available for select items; please contact our customer service team for details.

Processing Time:

  • Orders are processed within 1-3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time:

  • Standard delivery within Jeddah: 1-2 business days.
  • Delivery to other cities in Saudi Arabia: 3-5 business days.
  • Delivery times for international orders will vary based on the destination and carrier service.

Shipping Charges:

  • Shipping fees are calculated based on your location and the weight of your order and will be displayed at checkout.
  • Free shipping may be offered for orders exceeding a certain value as part of promotional campaigns.

Order Tracking:

  • Once your order is dispatched, you will receive an email with a tracking number to monitor the shipment status.

Failed Deliveries and Reshipment:

  • If a delivery attempt is unsuccessful due to incorrect address details or unavailability, our courier may reschedule a second attempt. Additional charges may apply for reshipment.

Damaged or Lost Shipments:

  • If your order arrives damaged or is lost during transit, please notify us within 48 hours of delivery. We will assess the issue and provide a replacement or refund as appropriate.

Customs and Duties (For International Shipping):

  • International orders may be subject to customs duties and taxes, which are the customer’s responsibility to pay upon delivery.

Contact Information:

If you have any questions or need assistance with your order, please contact our customer support team at info@themasterbedroom.net or WhatsApp number (+966) 56 884 0930.

At The Master Bedroom, we strive to provide a seamless and reliable shipping experience, ensuring that your luxury products reach you safely and promptly.